Beyond the Whiteboard Usability Study

Key findings
 

1. The user interface is too busy. Participants felt overwhelmed with text, buttons and

   links. They wanted the logging process to be simplified.
    

2. Many of the participants felt the summary metrics, specifically on the Analyze

   Dashboard, were unclear. They were not able to interpret what the results actually

   meant for Mackenzie’s overall fitness.
    

3. Participants experienced overall site slowness and either limited or no feedback when

   submitting results or loading pages.

​

​

Recommendations

Improvements and enhancements for the Beyond the Whiteboard team fall into three categories:

​

1. Changes to the site’s information architecture

   • Update the Log > Workout link to allow for logging of gym WOD’s and Personal

     Track workouts
      

   • Remove duplication of where to find certain sections, specifically, the

     Benchmark workouts can be accessed via multiple pages.
      

   • Stop and remove use of the word “dashboard” as it is not obvious what is a

     dashboard and what isn’t. “Dashboard” is too generic and easily misinterpreted
      

2. User interface changes

   • On the workout of the day log page, hide the not commonly used options in an ‘Additional Options’ link
      

   • Add more user feedback through alerts
      

   • Add ‘Help’ or ‘More Info” tool tips to pages to get more information especially

     on pages for analytics
      

   • Define CrossFit terminology inline. Use an underline or color to indicate a word is

     interactable so that when a user hovers over the word, a tool tip with a

     definition appears
      

3. Technical improvements

   • Update backend infrastructure to allow for faster processing and quicker page loads
      

   • Improve the search feature.